Instructions for Completing Your Order
To get back to the shopping cart use the
'Check Out' link in the top right corner of the page.

Instructions always look scary - there's so much to read! Completing an order is not complicated. These instructions are our attempt at answering all the questions that could be raised about completing an order. Skim for what you need. Let us know if you don't find the answers you seek.

Making Changes in the Shopping Cart
Shipping and Handling
Taxes and fees
What happens next?
Payment options
Want to talk to someone?

Step 1 - Making Changes in the Shopping Cart

• Change the quantity:
  • Highlight the current number in the Quantity Box (to the left of the product image) and replace it with the new amount.
• Remove an item:
  • Click on the Remove Box (to the right of the product line).
• Did you make changes?
  • When you are satisfied with your changes, select the Update Cart button.

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Step 2 - Shipping and Handling

• Calculate your shipping and handling:
  1. Select the country (we only ship within the US and Canada)
  2. Enter the zip/postal code where the package will be delivered.
     • 5 numbers for the zip code (no 'plus four')
     • 6 letters and numbers for a Canadian Postal code
  3. Click on the Calculate Shipping Costs button. (There may be a pause while the pricing is collected from UPS and the USPS.)
  4. Select the method you prefer from the Shipping Method drop down. This is your opportunity to select faster shipping if you prefer.
  5. When you have finished selecting the shipping method, the cost of Shipping and Handling will be added to your cart. Pay attention to any messages that might appear regarding shipping. (see Shipping Exceptions below)
• Standard Shipping:
  • The standard shipping rate is called Ground in the drop down menu and is based upon the total amount of the order. In order to keep overall shipping costs down, we may select to ship Ground by UPS or by the US Postal Service. 
  • Items that are 'In Stock' ship from our warehouse in Connecticut. Depending on your location, delivery will be between 2 to 10 business days.
  • Click here for a full explanation of our Shipping/Handling Policy
• Faster Shipping:
  • If you want faster shipping (for 'In Stock' items only), select the preferred method. (Delivery time refers to business days.)
  • We ship Monday through Friday and are able to ship most orders we receive by 2 pm EST on the same day.
  • Expedited shipping does not include the day your order ships. 
  • UPS does not deliver on Saturday or Sunday. 
  • If, for example, you ordered something to be shipped by 2 Day Air on Thursday at 3 pm EST, it would ship on Friday and delivery would be scheduled for the following Tuesday.
• Shipping Exceptions:
  • What address to use? 
    • If you are shipping to a rural address, please include both the PO Box and a street address to assure delivery. In order to keep overall shipping costs down, we may select to ship Ground by UPS or by the US Postal Service. 
  • Items shipped directly from the manufacturer:
    • Most cannot be expedited. These products are designated in the cart with a longer ship time. Your entire order will be shipping by Ground.
    • Cannot be shipped outside of the continental US (to Canada, AK, HI, PR or APO addresses). If you provide one of these as your delivery address, these products will be removed from your cart.

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