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Shipping
Q: How do you ship?
We ship our packages via UPS and the U.S. Postal Service.
Q: When will my order ship?
Most orders placed by 2pm EST M-F will ship the same day.
Q: How long will Ground Shipping take to get to me?
Shipping times depend on what state you are shipping to.
Q: Will you ship to Canada, Europe...etc?
At this time, we only ship to the following locations:
- Continental United States
- Alaska
- Hawaii
- Puerto Rico
- US Military (AE, AP & AA)
- Canada
If you are not from one of the above locations, click here for resources that might help you find what you need.
Q: Why is the shipping so expensive?
This charge includes handling, shipping materials, insurance where applicable and the actual shipping rates from our vendors. We've chosen to structure our continental US shipping rate according to price rather than weight and size so that you can determine your shipping cost easily. This way you will always know what your shipping cost is so that you can decide for yourself whether the overall purchase is a good value.
Click here to see additional shipping information.
Q: Can I choose a faster delivery method than Ground?
The short answer is 'yes' in most cases. Click here to learn more about expedited shipping.
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Billing
Q: Do you accept purchase orders?
We will only accept purchase orders from non-profit organizations. If you are with a non-profit organization please
apply for an on-line account (which has added discount benefits) or fax a copy of your purchase order to 1-860-243-1910. Please be sure to include a contact name and phone number.
Otherwise, payment will be required before we can ship your purchase. If you need an invoice to pay from, we'll be happy to print out a quote for you.
Q: Can I pay by COD?
No. Payment is required in advance for all purchases. We accept all major credit cards. We also accept personal checks or money orders drawn on US banks.
Q: Will you bill Medicare / my insurance company?
Unfortunately, because we ship products all over the nation, we cannot submit bills to Medicare or insurance companies.
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Customer Service
Q: Is it safe to place my order on-line?
When you place an order or enter personal information anywhere on our website, you are on a secure server (most browsers have a lock symbol to indicate a secure server). All data is encrypted to protect it from unauthorized access.
However, if you are still not comfortable placing your order on-line, you can call us at 1-888-940-0605 M-F 9am to 6pm EST.
Q: Did you receive my on-line order?
Once your order is complete, you will see a final page that says "Order Successfully Completed!" It will also include a confirmation number. If you do not see these, your order did not go through.
When the order has completed successfully, an email will also be sent to you with confirmation number and all your order information. If you do not receive a confirmation e-mail it is possible that there was a typo in your email address or the confirmation email was blocked as potential SPAM.
If you are unsure about your order, or noted an error in the confirmation, please feel free to give us a call at 1-888-940-0605 M-F 9 am to 6 pm EST.
Q: If the item I purchased is not what I need, can I return it?
Dynamic-Living.com has a 30 day return policy on most items. In order to receive a refund, please make sure the product is in "like new condition", and has the original retail packaging and instructions. We ask that you call us for a Return Merchandise Authorization number before sending any product back. Unfortunately, shipping cannot be refunded.
Click here for the full return policy.
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Pricing
Q: Why is the shipping so expensive?
This charge includes handling, shipping materials, insurance where applicable and the actual shipping rates from our vendors. We've chosen to structure our continental US shipping rate according to price rather than weight and size so that you can determine your shipping cost easily. This way you will always know what your shipping cost is so that you can decide for yourself whether the overall purchase is a good value.
Click here to see additional shipping information.
Q: Do you price match?
No. We understand that these products are important, so we try to make our pricing as affordable as possible, but cannot compete with large chains or closeout pricing. We also don't mark our prices at the suggested retail and then slashed to show our lower pricing.
Q: Do you offer a senior discount?
No. We do place items on sale every month. Bookmark the "On Sale" page OR sign up for our monthly announcement e-mail. (See the bottom of our "New Products" page to sign up for the announcement.)
Because our pricing is already pretty low, compared to our competitors, when we offer an additional 10% off, we think it is pretty special. We understand that when you compare it to what large discount stores show as their "sale" pricing, this seems insignificant. But we don't mark prices up to the 'suggested retail' either, which would then show our sale pricing to be closer to 30% off 'retail'!
Q: Do you offer Wholesale / Dealer prices?
Yes! Please apply for an account with us through the Account Feature.
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Website Help
Q: Will my screen reader work on your site?
Our site works with most common screen readers. You can access directory links through your links manager or use the list of products on the site map.
For the convenience of screen readers, we have also added an invisible "skip to main content" link at the top of each page which will help you bypass the navigational links.
Q: Is it safe to place my order on-line?
When you place an order or enter personal information anywhere on our website, you are on a secure server (most browsers have a lock symbol to indicate a secure server). All data is encrypted to protect it from unauthorized access.
However, if you are still not comfortable placing your order on-line, you can call us at 1-888-940-0605 M-F 9am to 6pm EST.
Q: Why do you need my e-mail address? What do you do with it?
Dynamic-Living.com will only use you e-mail address to contact you about your order OR to send information that you have requested from us. (Like our monthly announcement e-mail. See the bottom of our "New Products" page to sign up for the announcement.)
We do not sell any of our customers' information to other companies.
Click Here for more on our Privacy Policy.
Q: Did you receive my on-line order?
Once your order is complete, you will see a final page that says "Order Successfully Completed!" It will also include a confirmation number.
If you do not see the final page with the confirmation number, your order is not completed.
An email will also be sent to you with a confirmation number. If you do not receive a confirmation e-mail it is possible that there was a typo in your email address or the confirmation email was blocked as potential SPAM.
If you are unsure about your order, or noted an error in the confirmation, please feel free to give us a call at 1-888-940-0605 M-F 9 am to 6 pm EST.
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Miscellaneous
Q: Where can I go to buy your products locally?
Dynamic-Living.com is a mail-order company, and does not have a traditional store front. As we are a distributor, and not the manufacturer, we have no way of knowing what stores in your area carry these products.
Q: How do I submit a product for inclusion into your catalog / website?
If you have a product that you would like us to carry, please send the information to the webmaster.
Include your contact information, information about the product, and a website if available.
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Trademark Acknowledgements:
VELCRO® is a registered trademark of Velcro Industries B.V. HydroGuard® is a registered trademark owned by Powers™, a division of Watts Water Technologies, Inc.
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